Frequently asked questions

What are your office hours?


We are open Monday through Friday, 8am to 5pm; OFFICE CLOSED ON ALL HOLIDAYS




How do I release my vehicle to my insurance company?


In order to release your vehicle we must have it in writing (no verbal releases). a) You can call the office to request us to fax you a release form and fax it back completely filled out. b) Download the release form from the link at the bottom of the page and fax it back completely filled out. c) Come in to the office and fill out the release form here during normal business hours.




What forms of payment do you accept?


For Road Service Calls: - We accept cash - VISA, Mastercard, AMEX, Discover w/card holder present - (We do not take credit cards over the phone) - Local Checks with valid ID For Vehicle Impounds & Accidents: - We accept cash - VISA, Mastercard, AMEX, Discover w/card holder present - (We do not take credit cards over the phone) - NO CHECKS




How do I get my personal property from my vehicle?


If no police department release is required, the registered owner of the vehicle may retrieve personal property. Items that are bolted or wired to the vehicle however cannot be removed.




If I have AAA Roadside Service, can I call you directly for service?


No, you must call the AAA Emergency Road Side number 800-222-4357




What do I do if I can’t afford to get my vehicle out of your storage yard?


You can come into the office during normal business hours with the title to the vehicle and your ID. The fees will stop accruing on the date you turn over the title, but you will still be responsible for the fees up to that date.




May I set up an appointment for service?


Yes, you can call our dispatch center 24/7 at 209-714-4444 | 925-222-2220




Do you sell cars or have vehicle auctions?


No, we do not have vehicle auctions but we do have lien cars for sell. For more info, Please call 209-714-4444.




Can I pick up my vehicle after normal business hours?


Yes you can, but there we be an additional fee. Please call ahead for amount.





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OFFICE HOURS

Mon - Fri: 8am - 5pm

OUR HISTORY

With almost 2 decades of experience in business, Metro has promptly met every customers needs from getting a car out of a ditch to unlocking a vehicle in matters of seconds. We strive to take care of our customers and ensure that we get there punctually and get you back on the road ASAP. 

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OUR SERVCES

- Heavy Duty Towing

- Big Rig Towing

- RV/Bus Tow

Flatbed Towing

- Wrecker Service 

- Winch & Recovery Service 

- Motorcycle Towing 

- Roadside Services 

- Jump Start

- Gas/Fuel/Diesel Delivery

- Lockout 

- Tire Change & Repair 

- Battery Replacement 

- Storage

OUR OFFICE LOCATIONS

Tracy Office:

23705 S Chrisman Road

Tracy CA, 95304

Manteca Office:

1271 Vanderbilt Cir

Manteca, CA 95337

Modesto Office: 

1001 8th Street Suite B

Modesto CA, 95354

Livermore Office: 

5716 Preston Ave Suite A

Livermore, CA 94551

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